Shipping & Return Policy

At Danube Supply, we aim to provide reliable delivery and a transparent return process. Please review the information below before placing your order.

Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days. Shipping options and delivery estimates are shown at checkout. Some battery products may ship via ground service only and may not be eligible for international or express shipping.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Processing times may vary during high-demand periods or due to stock availability.

Shipping Methods

  • We ship using trusted courier partners suitable for battery transportation.

  • Some battery products may be shipped via ground service only due to safety regulations.

  • Shipping options and estimated delivery times are displayed at checkout.

Delivery Timeframes

  • Delivery times vary based on destination and shipping method selected.

  • Estimated delivery times are not guaranteed and may be affected by carrier delays, customs clearance, or regulatory requirements.

Shipping Restrictions

  • Certain batteries may not be eligible for international or express shipping.

  • We do not ship to locations where battery transport is restricted or prohibited.

  • Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional charges.

Return Policy

Return Eligibility

  • Returns are accepted within 14 days of delivery for unused, uninstalled items in original packaging.

  • Items must be unused, uninstalled, and in original packaging.

  • Sealed batteries must not be opened or tampered with.

Non-Returnable Items

  • Used or installed batteries.

  • Items damaged due to misuse or improper handling.

  • Clearance or final-sale items (where applicable).

Refunds

  • Once the returned item is received and inspected, approved refunds are issued to the original payment method.

  • Refund processing typically takes 5–10 business days.

  • Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos of the product and packaging.

  • We will arrange a replacement or refund after verification.

Contact Us

If you have questions about shipping, returns, or order status, please contact our support team through the Contact Us page on DanubeSupply.com. We are here to help.